Cancellation & Refund Policy

Thank you for choosing Keval Charla And Company. We aim to provide exceptional digital marketing and growth services. Please read our cancellation and refund policy carefully to understand your rights and our obligations regarding service agreements.

1. General Services Cancellation

For monthly retainer services (e.g., SEO, Social Media Management, Digital Marketing campaigns):

• Clients may cancel their service agreement with a 30-day written notice before the next billing cycle.
• If a cancellation request is submitted less than 30 days before the next billing date, the client will be billed for the upcoming month, and services will continue until the end of that billing period.
• No refunds will be provided for partial months of service.

2. Project-Based Services Cancellation

For project-based work (e.g., Website Development, Branding, Custom Software):

• Initial Deposit: The initial deposit paid to commence project-based work is strictly non-refundable once work has begun. This covers the initial strategy, planning, and resource allocation.
• Mid-Project Cancellation: If a project is cancelled by the client before completion, the client is responsible for paying for all work completed up to the date of cancellation based on an hourly rate or a pro-rated amount of the total project fee.

3. Refund Eligibility

Refunds are generally not provided once work has commenced or a service has been delivered due to the nature of digital services and the immediate allocation of time and resources. However, exceptional circumstances may be considered on a case-by-case basis:

• Service Non-Delivery: If we completely fail to deliver the agreed-upon services within a reasonable or explicitly stated timeframe, and the delay is solely our fault, a partial or full refund may be issued.
• Duplicate Payment: If you were accidentally charged twice for the same service, a full refund for the duplicate transaction will be issued promptly upon notification and verification.

4. Non-Refundable Items

The following are strictly non-refundable under any circumstances:

• Third-party costs incurred on your behalf (e.g., paid ad spend, domain names, hosting fees, software licenses).
• Consultation fees once the consultation session has occurred.
• Any services where the client has failed to provide necessary materials, feedback, or approvals in a timely manner, resulting in project delays.

5. Process for Requesting a Refund/Cancellation

To request a cancellation or discuss a potential refund, please contact us:

• Email: [email protected]
• Phone: +91 86554 64742

Please include your company name, the service in question, and a detailed explanation of your request. We will review your request and respond within 5-7 business days.

6. Governing Law & Jurisdiction

Any dispute or claim arising out of or in connection with this Cancellation & Refund Policy shall be governed by the laws of India and subject to the exclusive jurisdiction of the courts located in Mumbai, Maharashtra, India.

7. Changes to this Policy

We reserve the right to modify this Cancellation & Refund Policy at any time. Changes will be effective immediately upon posting to this website.